I’ve sat in countless quarterly business reviews over the years, on both sides of the table. I’ve been the Managed Service Provider (MSP) walking through beautifully formatted decks showing green checkmarks everywhere: 99.8% uptime,...
Okay, you got me started. Here’s the thing: “Virtual” actually fits perfectly because in most cases, that’s exactly what they are – not real. I need to be clear:...
When most people hear “Fractional CIO” they think it’s about budget. You can’t afford a full-time executive, so you get someone part-time. And sure, sometimes that’s part of it. But it misses the...
You know that awkward middle stage your company hits, I call it the ‘awkward teen phase’? You’re too big to keep running on whatever mishmash of technology got you here, but you’re not quite large enough to justify a full IT...
A recent conversation with my partner highlighted an interesting business challenge. She frequents a tailor who offers a seven-day guarantee on all alterations – promising completed work within a week of drop-off. While this guarantee has been excellent for customer...
