Nobody wakes up excited to fire their managed service provider. It’s not like switching coffee vendors. Your MSP has their hands on everything: your email, your servers, your backups, your security tools, your users’ ability to do their jobs. And yet here...
I was in a good debate recently with an IT partner about the right path for their customer. The company needed better operational systems. Two legitimate options on the table: commercial off-the-shelf software or custom-built PowerApps. Neither answer was...
I’ve sat in countless quarterly business reviews over the years, on both sides of the table. I’ve been the Managed Service Provider (MSP) walking through beautifully formatted decks showing green checkmarks everywhere: 99.8% uptime,...
Okay, you got me started. Here’s the thing: “Virtual” actually fits perfectly because in most cases, that’s exactly what they are – not real. I need to be clear:...
When most people hear “Fractional CIO” they think it’s about budget. You can’t afford a full-time executive, so you get someone part-time. And sure, sometimes that’s part of it. But it misses the...
