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Your MSP Says They’re Doing Great. But Are They Really?
I've sat in countless quarterly business reviews over the years, on both sides of the table. I've been the Managed Service Provider (MSP) walking through beautifully formatted decks showing green checkmarks everywhere: 99.8% uptime, average ticket...
Don’t get me started on “Virtual CIO”…
Okay, you got me started. Here's the thing: "Virtual" actually fits perfectly because in most cases, that's exactly what they are - not real. I need to be clear: this isn't about the people doing this...
Fractional CIO: Building the Technology Leadership Team You Actually Need
When most people hear "Fractional CIO" they think it's about budget. You can't afford a full-time executive, so you get someone part-time. And sure, sometimes that's part of it. But it misses the bigger picture entirely. The real...
The Hidden Cost of Technology Advice: Why Companies Need Independent Strategy
You know that awkward middle stage your company hits, I call it the ‘awkward teen phase’? You're too big to keep running on whatever mishmash of technology got you here, but you're not quite large enough to justify a full IT department with a...
Making Better Technology Decisions
A recent conversation with my partner highlighted an interesting business challenge. She frequents a tailor who offers a seven-day guarantee on all alterations – promising completed work within a week of drop-off. While this guarantee has been excellent for customer...
The Power of Context
The Crucial Role of Contextual Data in Decision-Making I am a fan of Data driven decisions. As a person who is somewhat risk averse, I like to see data that allows to me understand the risks I am taking and make the best decisions possible. However, not all data in...
Charting Your Tech Course
Charting Your Tech Course: Your Business Needs a Clear Technology Roadmap Remember road trips, in the ‘old days’ before GPS, where you'd unfold a massive paper map, try to figure out where you are and then try to decide on the best route? Then, once you had that...
What’s All the Buzz About?
What’s All the Buzz About? Just Take My Money! Navigating the Hype: Practical Considerations for Technology Adoption in Business Digital Transformation, AI/ML, and Metaverse dominate conversations. While these concepts promise exciting possibilities, businesses must...
Are Consultants a Waste of Money?
Are Consultants a Waste of Money? Having been in business sales for over 15 years, I’ve witnessed the rise of smartphones, apps, the cloud, and continuous innovations in software and AI that have revolutionized the business world. Unfortunately, I’ve also seen...